I did it over 5 times in two days. No restarting. Make sure you didn't do any mistake. Wait till she get the order done.
8 Questions | By Kizrat | Last updated: Feb 21, 2013
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To Test new staff about the knowledge they know about what they suppose to know/do.
- When a customer having a complain about an Online Game of notupdating to the latest patch, what are the action you should take?
- Ask them to download it by themself.
- If the game have an update, inform to Supervisor.
- Try ask them to change PC.
- Ask them to play other game
- Customer complaining about thier PC having a problem (sound problem).What should you do?
- Take a new headphone and bring to them.
- Check if the Audio jack is connected properly.
- See if the Volume of the current Headphone is set on high.
- If old headphone not working,change into a new one.
- Write a report about the PC having the problem
- Customer complaining about there is no display on their monitor. What should you do?
- Check if the display cable is connected.
- Ask them to change PC.
- See if the monitor got power.
- Whats the meaning of GCA?
- Garena Counter Attack
- Garena Cyber Ally
- Garena Cybercafe Alliance
- Garena Premium Cybercafe
- Which of the following is the function of GCA?
- Heroes of Newerth : Free all Heroes
- Blackshot : 5% extra on EXP and BP
- Heroes of Newerth : Verified or basic matchmaking access
- League of Legend : Double IP 24hour
- Garena : Can enter a full room with Gold Member
- League of Legend : Free all Heroes
- What are the thing need to be write down on the endshift paper?
- How many pages. (eg:1/2)
- Staff Name & Signature
- Date
- Total Cash
- Total Server
- Company name. (eg: Tbun Prima Setapak)
- Which of below answer is the benefit of playing in Tbun Network Internet Cafe?
- Cubi Internet Zone
- Garena Cyber Cafe Alliance
- CIB Cyber Group
- @Cash Cafe